Refund policy

At Jetiva Clothing Lines, we take pride in delivering high-quality products crafted with care and attention to detail. Please read our policy carefully before making a purchase.

🚫 No Return Policy

We do not accept returns on any products once they are delivered.
All purchases made on our website are final and non-returnable.

💸 No Refund Policy

We do not provide refunds under any circumstances, including:

  • Change of mind

  • Size or fit issues

  • Color or design expectations

  • Delayed delivery

We request customers to review product details carefully before placing an order.

🔁 Exchange Policy (Only for Wrong Item Delivered)

We only offer an exchange in the following case:

✅ If you receive a wrong product (different from what you ordered)

To be eligible for exchange:

  • You must notify us within 48 hours of delivery

  • Provide unboxing video or clear images as proof

  • The item must be unused, unwashed, and in original packaging with tags

📦 Exchange Process

  1. Contact our support team with order details and proof

  2. Once approved, we will arrange pickup or guide you for return shipping

  3. After verification, we will ship the correct product

❗ Important Notes

  • Exchanges are subject to product availability

  • If the correct item is unavailable, we will offer an alternative product (no refund)

  • Requests without proper proof may not be accepted

📞 Contact Us

For any issues, please contact our support team:
📧 Email: jetivaclothing@gmail.com
📱 Phone/WhatsApp: +91 73598 99099